Gym Policies & Procedure

Billing Policy

Athletic Adventures Activity Center offers TWO billing options, most of our programs offer both of these options. All new enrollments are automatically enrolled in our Annual Enrollment billing unless the member switches from the default enrollment 

Annual Enrollment Members: 

  1. Billed monthly on the 25th of each month, or the next business day.
  2. Required to have a Credit Card On File. 
  3. Pays a reduced tuition rate for a 12-month commitment.
  4. Must submit an Online Drop Request 30 days prior to their 12th month to discontinue enrollment.

Annual Enrollment Members agree that Athletic Adventures Activity Center may bill their financial institute monthly for a 12 month period, which begins on the date of their first class. Drop requests may only be submitted 30 days prior to their 12 month anniversary. After their initial 12 months, annual enrollment members may also choose to switch to monthly enrollment status at the increased monthly rate. Additionally, annual enrollment members may choose to switch to monthly enrollment status at any time but will be charged back fees for the difference between annual and monthly tuition rates. Any customer enrolled as an annual member who requests to drop prior to their 12-month anniversary date is also subject to pay back fee difference between annual and monthly tuition.

Monthly Enrollment Members: 

  1. Billed monthly on the 25th of each month, or the next business day.
  2. Required to have a Credit Card On File. 
  3. Must submit an Online Drop Request by the 15th of the month prior to their requested drop month.
  4. Pays an Adjusted Tuition rate in exchange for the convenience to drop at any time throughout the year.

Monthly Enrollment members have no long term commitment and may discontinue classes at any time, as long as an online drop request is submitted by the 15th of the month prior to their requested drop month. Monthly tuition members may switch to annual enrollment members at any time. 

ALL MEMBERS must submit an Online Drop Request via the family portal. Drop requests will not be processed via phone, email, or text.

Refund Policy

Athletic Adventures has a no refund policy for most of our programs. In most instances, a credit may be placed on the family’s account for future use.

Private Class/Lesson Policy

All students who attend private classes/lessons at Athletic Adventures must be enrolled in a Private Class through our parent portal. Private Classes are billed monthly based on the student’s status at Athletic Adventures. Private lesson families are required to pay this monthly rate regardless of how many privates are attended in a given month. Private Class students must follow the same drop procedures as Monthly Enrollment Members. An online drop request is submitted by the 15th of the month prior to their requested drop month. No refunds will be submitted due to missed private classes.

No child may ever attend a private lesson without another adult present in the Athletic Adventures facility. Other adults may include Athletic Adventures instructors, front office staff, or the child’s parent.

Makeup Policy

Athletics Adventures makeup classes are UNLIMITED and can be used for missed classes due to:

  1. Illness
  2. School Event
  3. Billed Holiday Closures
    • Some closures at Athletic Adventures are a class we have included in your monthly tuition, these classes can be made up. Please refer to our Yearly Calendar for holidays that are eligible for makeups.
  4. Or Maybe Your Family Just Forgot to Attend

Athletic Adventures does have a strict student-to-teacher ratio, this is to ensure the safety of our athletes and coaches at all times. Because of this policy makeups are not guaranteed and are subject to availability based on class ratio size. 

All athletes attending a makeup class MUST REGISTER prior to attending. Registering for your makeup class is easy you can:

  1. Request the makeup online through the Parent Portal.
  2. Stop by the front desk!
  3. Text the front desk
  4. Call the front desk 

There are no refunds or credits for missed class time.

Drop Off & Pick Up Policy

We recommend arriving 10-15 minutes early for your child’s class. Athletic Adventures offers a comfortable seating and workstation area for parents to enjoy while their child attends class. We also offer a very comfortable and quiet nursing room for nursing mothers to use while their older child is attending classes. 

  1. Children under 6 yrs old must be attended at all times.
    1. For children 3 yrs and younger, it is required that the parent remains on sight for the duration of the class.
    2. We recommend for children 3-5 yrs old that a change of clothes accompanies your child if you will not remain on sight. 
  2. Children over 6 yrs old and older may be dropped off, no more than 10 minutes prior to the start of their class.
  3. All children MUST WAIT INSIDE for pick up. This is for your child’s safety.
  4. If you are going to be late, please contact the Athletic Adventures customer success team so that we may keep your child safe and calm at the front desk.

What to Wear

For Babies/Toddlers/Preschool aged children:

  1. Comfortable close-fitted clothes, free of buttons, zippers, and snaps.

For School Age Kiddos in Ninja or Gymnastics Classes: 

  1. Comfortable close-fitted clothes, free of buttons, zippers, and snaps.
    1. We encourage athletes in our Ninja classes to wear their Ninja armband.
    2. We encourage athletes in our Wonder Girls program to wear their Wonder Girl Leotard.

For Kiddos in our Art Classes:

  1. We recommend clothing that you are not concerned with becoming smudged with paint or other art mediums.

For Kiddos in our Stem Classes:

  1. Anything comfortable for building with legos.

Bullying Policy

At Athletic Adventures we recognize bullying as a serious issue and we enforce a strict NO BULLYING policy. Research has found that children who participate in sports and activities can boost their confidence. We recognize that Athletic Adventures may be that place for many children, and we don’t want bullying to ever discourage a child from doing what they love.

Additionally, Athletic Adventures is committed to providing a community for each individual athlete, artist, engineer, or parent who walks through our doors, an environment that allows bullying would be prohibitive to this model. Our community will be focused on encouraging teamwork and group cheerleading. Bully will never have a place at Athletic Adventures and all our staff is extensively trained in recognizing and mitigating bullying behaviors.

Athletic Adventures identifies bullying as:

An Imbalance of Power: 

Kids who bully use their power—such as physical strength, access to embarrassing information, or popularity—to control or harm others. Power imbalances can change over time and in different situations, even if they involve the same people.

Repetition: 

Bullying behaviors happen more than once or have the potential to happen more than once.

Bullying includes actions such as making threats, spreading rumors, attacking someone physically or verbally, and excluding someone from a group on purpose.

If any child or parent has a concern about bullying please notify an Athletic Adventures managing staff member immediately, just simply request one when speaking to the front desk. Additionally, if you wish to remain anonymous this online Form can be completed about your bullying concerns.

Protection from Abuse Policy

 Safesport Abuse Prevention

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